Privacy Policy

Last updated: January 2024

Introduction

spry-nebula is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or engage with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: When you submit an enquiry or contact form, we collect your name and email address.
• Enquiry Details: Information you provide about your property, roof condition, and service requirements.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.
• Technical Data: IP address, browser type, device information, and operating system.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To communicate with you about your service requests
• To improve our website and user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit a contact form, you consent to us using your information to respond to your enquiry.
• Legitimate Interests: We may process data for business purposes such as improving our services and website functionality.
• Legal Compliance: We may process data to comply with legal requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for a period of three years unless you request earlier deletion.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist with website hosting and analytics
• Professional advisers where required by law
• Authorities when required by legal process

Your Rights

Under data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

spry-nebula
47 Elmsworth Business Centre
Leeds, LS9 8TQ
United Kingdom

Email: [email protected]